Technical Troubleshooting & Communication

free mandala workshop

Trouble with your video viewing?

Check out this series of tips to see if it solves your issues – thank you!

The password to access all the pages and for each of the videos is the same. You will receive your password by email.

The videos are all designed to be viewed on page, however, you may experience some playback issues if you have slow broadband.

The videos are all set to playback in high definition. Look for the HD in the bottom menu bar, and if it’s blue, click it so it turns grey.


The video is now ready to playback in standard definition (SD) and should load up much more quickly.

You may need to refresh the page.

Still having trouble? 

Click on the link directly below each video.

download link

This will open up a new tab in your browser and take you straight to the video as it is hosted on Vimeo.

You can choose to playback on that page, or click on the download link.


Download options include mobile, high-def, standard-def and the original .mov files. Beside each you can see the size of the file in MB. Choose the one that suits your platform best.

  • Mobile .MP4 file (480×270 / 14MB)
  • HD .MP4 file (1280×720 / 84MB)
  • SD .MP4 file (640×360 / 28MB)
  • Original .MOV file (1280×720 / 355MB)

Still having trouble?

Try accessing the page using a different browser. I use Chrome and Firefox. Some sites work better in other browsers.

Try accessing the page on a different device.

How do I download a video file?

To download a video, click the Download button that appears below the video player. Once you’ve done that, a little menu will appear, and in some cases, you’ll see links for several different versions of the video, including a mobile, SD, and/or HD file. You’ll need to decide which version of the video you’d like to download, and click to make the magic happen.

Depending on your browser, clicking the link may result in the video playing in a new tab instead of downloading the file to your computer. Don’t panic! If this occurs:

  • For Windows users: Right-click on the link and choose “Save as” or “Save target as.”
  • For Mac users: Hold down the Control key on your keyboard and click the link, then choose “Save link as” or “Download linked file.”
For more help, just visit the Vimeo website:

Contacting Me

The most reliable way to contact me is by direct email to hello (at) juliegibbons (com) or fill in the contact form on this website, please. I’ll do my best to get back to you as soon as I can. I’m working on UK time, so lease bear that in mind 🙂

If you’re having tech issues, please let me know what devise you’re using, the browser and the version – that’s the first thing I need to know.

If you’re experiencing trouble with any pages, then make sure to let me have the full URL.

It’s always helpful if you can send me a screengrab of any error messages you receive (if you’re not sure how to do this, google it!)

Commenting on the Lesson Page

Please don’t leave a comment with your tech issue – I might not see it quickly and won’t be able to respond as well as I might if you follow the instructions above.

Comments are moderated, which means your comment won’t show up until it’s approved. I’ll be updating only a few times a day!

Show Me your Work

The workshop hashtag is #5daysMM – so anywhere you tag your work, please use this hashtag and I’ll be more likely to see it 🙂

I use Twitter, Flickr, Facebook, Pinterest and Instagram regularly, so don’t be afraid to tag me there – I’d love to connect with you!

THANK YOU! in love xo

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