Trouble with your video viewing?
Check out this series of tips to see if it solves your issues – thank you!
The password to access all the pages and for each of the videos is the same. You will receive your password by email.
The videos are all designed to be viewed on page, however, you may experience some playback issues if you have slow broadband.
The videos are all set to playback in high definition. Look for the HD in the bottom menu bar, and if it’s blue, click it so it turns grey.
The video is now ready to playback in standard definition (SD) and should load up much more quickly.
You may need to refresh the page.
Still having trouble?
Click on the link directly below each video.
This will open up a new tab in your browser and take you straight to the video as it is hosted on Vimeo.
You can choose to playback on that page, or click on the download link.
Download options include mobile, high-def, standard-def and the original .mov files. Beside each you can see the size of the file in MB. Choose the one that suits your platform best.
- Mobile .MP4 file (480×270 / 14MB)
- HD .MP4 file (1280×720 / 84MB)
- SD .MP4 file (640×360 / 28MB)
- Original .MOV file (1280×720 / 355MB)
Still having trouble?
Try accessing the page using a different browser. I use Chrome and Firefox. Some sites work better in other browsers.
Try accessing the page on a different device.
How do I download a video file?
Depending on your browser, clicking the link may result in the video playing in a new tab instead of downloading the file to your computer. Don’t panic! If this occurs:
- For Windows users: Right-click on the link and choose “Save as” or “Save target as.”
- For Mac users: Hold down the Control key on your keyboard and click the link, then choose “Save link as” or “Download linked file.”
The most reliable way to contact me is by direct email to hello (at) juliegibbons (com) or fill in the contact form on this website, please. I’ll do my best to get back to you as soon as I can. I’m working on UK time, so lease bear that in mind 🙂
If you’re having tech issues, please let me know what devise you’re using, the browser and the version – that’s the first thing I need to know.
If you’re experiencing trouble with any pages, then make sure to let me have the full URL.
It’s always helpful if you can send me a screengrab of any error messages you receive (if you’re not sure how to do this, google it!)
Commenting on the Lesson Page
Please don’t leave a comment with your tech issue – I might not see it quickly and won’t be able to respond as well as I might if you follow the instructions above.
Comments are moderated, which means your comment won’t show up until it’s approved. I’ll be updating only a few times a day!
Show Me your Work
The workshop hashtag is #5daysMM – so anywhere you tag your work, please use this hashtag and I’ll be more likely to see it 🙂
THANK YOU! in love xo